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STANDARD OPERATING PROCEDURE (SOP) Handling Luggage Upon Arrival – Front Office Departement

STANDARD OPERATING PROCEDURE (SOP) Handling Luggage Upon Arrival – Front Office Departement

Dalam hotel diperlukan SOP ( Standard Operational Procedure) dalam menyelesaikan masalah dan melaksanakan tugas berikut adalah contoh STANDARD OPERATING PROCEDURE (SOP) Handling Luggage Upon Arrival – Front Office Departement dalam bahasa inggris yang bisa dipakai pedoman dalam bekerja di dalam sebuah hotel

Position : Bell Man (BellBoy)
Prepared by : Front Office Manager
Department : Front Office
Approved by : Resort Manager
Date : 23 October 2020

TASK : Handling Luggage Upon Arrival

Purpose : To give help with the guest carries and Guest feel welcoming during the staying with the carrying

Procedure:

Booking.com
  1. As soon as a transportation (Taxi, mini van, etc…) stops in front of the hotel, a Bell Personal or Door man should open the passenger door.
  2. Greet the guest and ask if They need a help with the luggage
  3. Take the luggage from the trunk (ensure with the guest that nothing is missing).
  4. Lead the Guest and the luggage to the Lobby FO
  5. Inform the guest that you will be taking care of their luggage.
  6. Check with the GSO if the check-in administration is completed..
  7. If the room is ready then escort the Guest to the room and place the luggage on the luggage rack in the room.
  8. If the room is not ready, then store the luggage in the luggage area and put a luggage tag at luggage with complete detail (sum of item, room number, etc..)

Questions:

  1. Why we have to help with the luggage Guest?
    Answer: to provide a good services and facilitate efficiency the guest to checkin process
  2. Why should we check with GSO with the check-in administration before escort the Guest to the room?
    Answer: to ensure that all data, voucher, metode payment, room status has been done and been accepted
  3. Why we have to put luggage tag to Guest luggage if the room not ready?
    Answer: to make easier in process of guest belonging search

Baca artikel lainnya : 11 Perilaku Penting seorang Frontliner dalam Tugas dan Fungsinya sehari-hari (Front Office Department)

Untuk versi Bahasa Indonesia bisa langsung di translate di google ya, semoga selalu bermanfaat. Terimakasih

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