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STANDARD OPERATING PROCEDURE (SOP) Handling Walk in Guest – Front Office Departement

STANDARD OPERATING PROCEDURE (SOP) Handling Walk in Guest – Front Office Departement

Dalam hotel diperlukan SOP ( Standard Operational Procedure) dalam menyelesaikan masalah dan melaksanakan tugas berikut adalah contoh STANDARD OPERATING PROCEDURE (SOP) Handling Walk in Guest – Front Office Departement dalam bahasa inggris yang bisa dipakai pedoman dalam bekerja di dalam sebuah hotel

Position : Guests Service Officer
Prepared by : Front Office Manager
Department : Front Office
Approved by : Resort Manager
Date : 23 October 2020

TASK : Handling Walk in Guest

Purpose : A Guest who arrives at a hotel without a reservation is called as Walk in. Guest Service Officer should be able to selling, allocating and determine room rate for walk in guest.

Procedure:

  1. Greet and welcome the guest coming to Hotel and ask for guest’s purpose.
  2. Guest who arrives at hotel without a reservation is called Walk In Guest.
  3. Ask the guest name and check on system to find possibility of double booking, wrong booking, etc. check on PMS.
  4. Get the guest requirement of the room type, length of stay and number of person.
  5. Check room availability on system. Offering / do up selling if possible.
  6. Show the room if necessary.
  7. Confirm to the guest regarding room type, length of stay and room rate.
  8. Full room charges have to settle in advance. Get deposit / guarantee for incidental charge.
  9. Do registrations as normal check in. when reservation is created, tagged the source segment of reservation should be tagged as “walk in”.
  10. If the room is not available in our hotel, suggest other property under our management to the guest.

Baca artikel lainnya : Puncak Pinus Becici, Wisata Alam hits Bantul Yogyakarta | Info lengkap lokasi dan harga tiket masuk

Versi Bahasa Indonesia bisa langsung di translate di google ya, semoga selalu bermanfaat.

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